Cookie, Privacy and Complaints Policies

Cookie Policy for teachuganda.org

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Kirima Ltd Privacy Policy

1. Introduction

1.1 We are committed to safeguarding our donors’ privacy. This notice explains how we treat your personal information.

1.2 The legal basis for processing the data is “legitimate interest”.

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:

• information about your computer, about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
• information that you provide us when completing a donor or sponsorship form;
• information that you provide when you contact us (e.g. to subscribe to email notifications or newsletters) including your name and email address;
• any information you provide us for the purpose of publishing on the website newsletters and other publications, including your personal information and images;
• and any other personal information that you choose to send to us.

2.2 If you provide someone else’s information, you warrant to us that you have obtained their express consent.

3. Using personal information

3.1 We may use your personal information to:

• administer our website and operation;
• personalise our website for you;
• enable your use of the services available on our website;
• send you updates on progress of the charity and of your sponsored child (you can inform us at any time that you no longer wish these contacts); deal with enquiries and complaints made by or about you relating to our website;
• keep our website secure and prevent fraud;
• and other, similar uses.

3.2 If you submit personal information for publication, you agree to us publishing that information on our website and in our marketing material.

3.3 We will not, without your express consent, supply your personal information to any third party for the purpose of third party marketing.

4. Disclosing personal information

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, partners or subcontractors insofar as reasonably necessary for the purposes set out in this notice.

4.2 We may disclose your personal information a) to the extent that we are required to by law; b) in connection with any ongoing or prospective legal proceedings; c) in order to establish, exercise or defend our legal rights including providing information to others for the purposes of fraud prevention; d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information; and e) to enable students whom you sponsor to write to you by name (but we will not give them any of your other contact details).

4.3 In relation to e) above, the data controllers will be the respective head teachers of the schools which the students attend.

4.4 Except as provided in this notice, we will not provide your personal information to third parties.

5. International data transfers

5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this notice, including the EU and Uganda.

5.2 Personal information that you submit for publication may be available, via the internet, around the world; we cannot prevent the use or misuse of such information by others.

6. Retaining personal information

6.1 We will retain personal data: a) to the extent that we are required to do so by law; b) if we believe that the data may be relevant to any ongoing or prospective legal proceedings; and c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

6.2 Personal information that we process for any purposes shall not be kept for longer than is necessary for those purposes.

7. Security of personal information

7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

7.2 We will store all the personal information you provide on password-protected computers.

7.3 You acknowledge that the transmission of information over the internet is inherently insecure and that we cannot guarantee the security of data sent over the internet.

8. Changes to this notice

8.1 We may update this notice from time to time by publishing a new version on our website.

8.2 You should check the website occasionally, to ensure you are happy with any changes to this notice.

8.3 We may notify you by email of changes to this notice.

9. Your rights

9.1 You may ask us (and it is best to do so in writing) to provide you with any personal information we hold about you; we will require appropriate evidence of your identity. We will not normally charge a fee for providing the information.

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information. If you want to do this, please send your request in writing.

9.4 You may instruct us to erase your personal information. If so, please write to us. Since we may not be obliged to erase personal information in every case, please state clearly why you want your personal information to be erased.

9.4 Please let us know - in writing - if the personal information that we hold about you needs to be corrected or updated. Make sure you tell us what corrections you want us to make.

9.5 If you wish to make a complaint about our processing of your personal information, you should write to us, setting out clearly what you think we have done wrong (or not done right). If you are not satisfied with our response, you may refer your complaint to the Information Commissioner.

9.6 You have the right to ask us to transfer your personal information to another organisation (but only information which you have supplied to us, and which we hold in electronic form). Here, too, you should write to us with your request.

10. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of such third parties.

12. Data protection registration

12.1 We are registered as a data controller with the UK Information Commissioner's Office.

Kirima Ltd Complaints Policy

The KIRIMA LIMITED Charity is committed to delivering a high quality, accessible service to our supporters, fundraisers and volunteers. As part of this commitment we have a complaints procedure to allow those using our services to make suggestions for improvement. We are keen to hear from anyone who believes we have fallen short of the standards we set ourselves. You can provide this feedback or make a complaint as detailed below:

• by contacting our Secretary by telephone or email. Contact details for the current secretary can be found on the Charity Commission website and accessed by entering the name of the charity Kirima Limited or, in the case of a complaint about a sponsorship matter
• by writing to the trustee who has responsibility for sponsor contact at the school in question. Contact details can be found on the charity’s website: teachuganda.org.

You should tell us about your complaint as soon as you can as that will not only make it easier for us to consider it, but will help to get it resolved promptly. All complaints will be dealt with according to the guidelines set out in the Charity Governance Code of Practice.

Responding to your complaint:

• Stage 1: We will acknowledge your complaint within 10 working days of receiving it. We also hope to be able to resolve most complaints within that timeframe, but if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline due to exceptional circumstances, we will let you know why and when you can expect a response.
• Stage 2: If you are not happy with the decision you receive, you will be given the opportunity to raise the issue with the Chairperson who will investigate and respond, normally within 20 working days. The Chairperson’s decision will be final, unless it is open to you to proceed to Stage 3.
• Stage 3: If your complaint relates to fundraising, and you are not happy with the decision you receive, you have the right to refer your complaint to the Fundraising Regulator who can investigate complaints about poor fundraising practice where these cannot be resolved by the fundraising organisation themselves. Examples of complaints they can investigate include:
  • If a member of the public believes the fundraising organisation has made misleading or excessive requests for donations.
  • If a member of the public believes a fundraising organisation has been disrespectful or treated them unfairly when seeking donations.
  • If a fundraising organisation is not transparent or open about the relationship it has with a third party, for example, a fundraising agency working on its behalf.
  • If a fundraising organisation has failed to respect a donor’s wishes, for example, if a donor has asked to be contacted only in a certain way.
  • If a fundraising organisation has not dealt appropriately with a complaint made by a member of the public about fundraising.

  Full details about the complaints that can, and cannot, be dealt with by the Fundraising Regulator, and how to lodge a complaint, can be found on the website: www.fundraisingregulator.org.uk/make-a-complaint/complaints/